Last updated: 15 April 2026
This Privacy Policy explains how ScaleAround Limited collects, uses, and protects personal information when you visit scalearound.com or communicate with us. We are committed to handling your information transparently and responsibly.
1. Who we are
ScaleAround Limited is a technology consultancy registered in England and Wales. We provide fractional executive support, technology strategy, and advisory services to companies primarily in the United Kingdom.
- Registered office: [to be added]
- Company number: [to be added]
- Email: hello@scalearound.com
- Data controller: ScaleAround Limited
For the purposes of UK data protection law, ScaleAround Limited is the data controller responsible for your personal information.
2. What information we collect
When you use this website or communicate with us, we may collect:
- Contact form submissions such as your name, email address, company, role, and the content of your message.
- Email correspondence including any information you provide when you contact us by email.
- Marketing consent a record of whether you opted in to receive occasional communications from us.
- Website usage data such as your IP address, browser type, pages visited, and referring source, collected through cookies and server logs.
We do not collect special category data (such as health, political views, or biometric data) through this website.
3. How we use your information
We process personal information for the following purposes and on the following lawful bases under UK GDPR.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries submitted through our contact form or by email | Legitimate interest |
| Sending occasional insights and updates to people who have opted in | Consent |
| Carrying out work for clients under an engagement agreement | Performance of a contract |
| Meeting legal, tax, and accounting obligations | Legal obligation |
| Maintaining website security and preventing misuse | Legitimate interest |
We will not use your information for any purpose other than the one it was collected for, unless we tell you first and, where required, ask for your consent.
4. Who we share your information with
We do not sell personal information. We share information only with service providers who help us operate our business, under written contracts that require them to protect it.
Our main processors are:
- Microsoft (Microsoft 365) for email and productivity services.
- Our website hosting provider for web hosting and email routing.
- Fluent Forms (WPManageNinja) for form submission handling on the website.
Some of these providers are based outside the United Kingdom. Where information is transferred internationally, we rely on appropriate safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, or transfers to countries with a UK adequacy decision.
We may also disclose personal information if required by law, regulator request, or court order.
5. How long we keep your information
We keep personal information only for as long as we need it for the purpose it was collected, plus any period required by law.
| Information | Retention period |
|---|---|
| Contact enquiries that do not lead to an engagement | 24 months from last contact |
| Records relating to clients and engagements | 7 years after the engagement ends |
| Marketing mailing list | Until you unsubscribe, plus a short period to process the withdrawal |
| Server logs | Up to 12 months |
6. Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Rectify information that is inaccurate or incomplete.
- Erase information in certain circumstances.
- Restrict how we process your information.
- Object to processing based on legitimate interest.
- Data portability for information you have provided to us.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, email hello@scalearound.com. We will respond within one month.
You also have the right to complain to the Information Commissioner’s Office if you think we have mishandled your information. Their website is ico.org.uk.
7. Cookies
We use a small number of cookies on this website, covered separately in our Cookie Policy. You can manage your preferences through the cookie banner when you first visit the site, or through the cookie settings link in the footer.
8. Data security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. This includes encryption in transit, access controls, and secure hosting. No system is completely secure, but we take our responsibilities seriously.
9. Changes to this policy
We may update this policy from time to time. The most recent version is always available on this page, and the “last updated” date at the top will change when it does.
10. How to contact us
If you have questions about this policy, or about how we handle your information, please email hello@scalearound.com.